The Germain Difference.

Must be available to work days and weekends.

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Description of principal tasks:

• Door service
• Keep street clear on both sides of the hotel
• Greet guests on arrival, open doors and inform them about parking procedures.
• Control in-coming and out-going traffic

• Baggage Handling
• Correctly identify stored bags
• Bring baggage up to guest rooms and retrieve them when requested
• Show guests the room features
• Deliver packages to the rooms or to respective department.

• Valet Service
• Park cars and retrieve cars as per guest request
• Inform guests of procedures regarding valet parking

• Other
• Keep all public areas clean and tidy.
• Keep coffee machine clean / cup supplies / books and magazines in order
• Fluff sofa cushions regularly
• Verify that the entrance way is safe (specially in winter), clean and appealing to the eye
• Keep hotel floor free of carts trays

Requirements:

• Valid Driver's License and able to drive both AUTOMATIC & STANDARD vehicles
• A clean driving record
• Able to work flexible schedules, including overnights, weekends & holidays
• Excellent communications and guest service skills
• Energetic & creative
• Knowledge of Toronto, its intersections and surrounding area

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Description of principal tasks:

• Clean assigned guest rooms according to the company's standards, including the daily changing of bed linens, replacing towels, cleaning the bathroom, dusting, vacuuming carpets and the removal of garbage and recyclables.
• Ensure all corridors, housekeeping closets and public areas are cleaned to company standard.
• Complete daily assignment sheets and document any mechanical problems in the guest rooms.

Requirements:

• Must have a valid Canadian work permit
• Previous housekeeping experience an asset
• High standards of cleanliness
• Proven guest service ability with an attention to detail.
• High level of enthusiasm and energy
• Ability to meet the physical demands of the position
• Must be able to understand both oral and written English

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Description of principal tasks:

• Prepare the necessary food items as directed and in accordance with standards in a timely and efficient fashion to ensure that there is no interruption to guest service.
• Adhere to standardized recipes and specifications in order to maintain consistency and ensure all standards are met.
• Keep work station clean and organized including fridges/freezers, countertops and stove tops.
• Have full knowledge of all menu items, daily features and promotions.
• Operate all kitchen equipment and conduct themselves with safety in mind at all times.
• Ensure that all food products are handled, stored, prepared and served safely in accordance with hotel and government Food Safety guidelines.
• Report any and all deficiencies in kitchen equipment functionality and quality of food products.
• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment.
• Adhere to all environmental policies and programs as required.
• Other reasonable duties as assigned.

Requirements:

• Food Handlers certified
• Knowledge of cooking techniques and previous experience preferably in a Hotel environment
• Able to organize functions as per specifications
• Able to work independently and as part of a team
• Must have a flexible schedule
• Proven ability to plan and organize, an acute sense of time management and attention to detail
• Excellent interpersonal & communication skills, outgoing, friendly, persuasive personality

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Reporting to the Guest Services Manager , and under the supervision of the Manager on Duty, the Bell/Door/Valet is responsible for the hotel lobby, hotel entrance, valet parking and baggage handling. The Bell/Door/Valet is also responsible to greet guests coming into the hotel as well as being available for guests as needed.

Description of principle tasks

• Door Service
  • Greet guests on arrival, open doors and inform them about parking procedures. Help guests with baggage and special requests.
  • Control incoming and outgoing hotel traffic.
  • Coordinate taxi and limousine service.
  • Keep all public areas clean and tidy.
  • Ensure that the sidewalk and hotel entrance are clean and safe (specially in winter).
• Baggage Handling
  • Correctly identify stored bags.
  • Bring baggage up to guest rooms and retrieve them when requested.
  • Show guests the room features.
  • Deliver mail, assist with receiving & delivering packages to guest rooms or to respective departments.
• Valet Service
  • Park and retrieve guest cars, record licence plate numbers, match guests names and room numbers.
  • Inform guests of pricing and procedures regarding valet parking.
  • Actively monitor all cars in front of the hotel, regardless of duration.
• Maintenance Tasks
  • Minor maintenance tasks and trouble shooting.
• Requirements of the position
  • Good knowledge of Toronto, its tourist attractions and major streets.
  • Excellent customer service: Approachable, pleasant, courteous, fast acting and professional.
  • A valid driver’s licence with a clean record (able to drive automatic and standard cars).
  • Smart Serve Certificate.
  • Organized, able to work in a team environment and manage various workloads.
  • Good communication skills.
  • Written and spoken English required; French an asset . Based on location.

Working hours

Shift work based on weekly schedules (days, evenings, nights, weekdays and weekends)

Please advise us if you require accommodation at any stage of the application process or want more information on our accommodation policies.

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Description of principal tasks:

• Clean assigned guest rooms according to the company's standards, including the daily changing of bed linens, replacing towels, cleaning the bathroom, dusting, vacuuming carpets and the removal of garbage and recyclables.
• Ensure all corridors, housekeeping closets and public areas are cleaned to company standard.
• Complete daily assignment sheets and document any mechanical problems in the guest rooms.

Requirements:

• Must have a valid Canadian work permit
• Previous housekeeping experience an asset
• High standards of cleanliness
• Proven guest service ability with an attention to detail.
• High level of enthusiasm and energy
• Ability to meet the physical demands of the position
• Must be able to understand both oral and written English

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POSITION: BUSINESS DEVELOPMENT MANAGER-OTTAWA REGION

SUPERVISOR: GENERAL MANAGER

STATUS: FULL TIME

Position Overview:

Reporting to the Regional Director of Sales, the Business Development Manager is responsible for all activities relating to sales development for both HLGO and HALTO to the Corporate Group and Business Travel markets. The Business Development Manager is ultimately responsible for finding and developing new business, implementing sales strategies and tactics which are aligned with the business objectives of each hotel.

Sales

• Actively solicits new business thru outside sales calls, prospecting, attending local association events, client entertaining and sales blitz’s.
• Implements sales action plans and work hit and key account lists to help reach and surpass quarterly quotas.
• Demonstrates strong negotiation skills in working out contractual agreements with potential clients quote and negotiate prices within established parameters.
• Attempts to maximize ADR whenever possible and sell slower periods when the opportunity arises
• Maintains personal contact with “top” producing customer accounts through regular sales calls to promote excellent communication and client feedback.
• Ensures highest quality of client satisfaction utilizing Opera Sales and Catering to track, solicit, book and follow up on accounts.
• Negotiates RFP’s for clients and manages the performance of accounts
• Conducts site inspections and client visits, host and participate in familiarization trips, attend industry trade shows and assigned association memberships.
• Collect market and competitive intelligence to assess and implement strategy and long term goals
• Analyzes available reports, trends, competitive knowledge to develop tactics to maximize occupancy.
• Responsible for conference room revenue management through effective planning and scheduling of function space.

Administration and Financials

• Responsible for adherence to budgets including revenues and expenses
• Participates in the weekly revenue and sales meetings.
• Demonstrates effective use of available data and resources to understand market trends relating to their markets and reacting appropriately.

Communication/Organization

• Attends industry meetings and trade shows as required
• Maintains accurate records and tracks the results as they refer to the sales department including source reports, lost business reports and summary of rooms on the books by market segment
• Submits weekly sales reports and monthly updates to the Sales Action Plan
• Enters daily activities in Opera PMS in accordance with Groupe Germain’s standards.
• Attends weekly sales meetings to discuss sales activities, sales targets, improve communications, build teamwork and problem solving
• Represents the hotel to the guests and the general public in such a way as to enhance the quality, image and the reputation of the property
• Sets an example to all employees in terms of job competence, organization, knowledge, accomplishments, guest handling, general behaviour and appearance

Position Requirements

• Fully bilingual in French and English (Other languages an asset)
• Three to five years Hospitality Management Sales Experience
• College or University degree preferred
• Strong sales skills in generating new business
• Strong organizational and time management skills
• Professional attitude and appearance
• Self-motivated, innovative and creative
• Flexible and adaptable to respond to dynamic nature of business
• Attention to detail
• Knowledgeable in handling all aspects of each market segment to ensure exceptional guest service
• Excellent interpersonal & communication skills, outgoing, friendly personality
• Sets high standards of performance for self and others

Work Schedule:

• Regular work week hours with flexibility to ensure proper work follow up, some weekends may be required
• Considerable time spent on outside sales

If you are interested, please kindly submit your resume to Alex Kassatly at akassatly@legermainhotels.com before October 23, 2017.

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Main responsibilities:

Reporting to the General Manager, the Director of Operations is responsible for ensuring we provide the highest level of guest service and that standards are maintained for all positions within the Front Office and Housekeeping Departments. The Director of Operations is responsible to guide these departments in achieving our strategic directions through continual focus and reference to these strategies and to our vision.

Profile:

• Minimum of 5 years of management experience as a Department Head
• Proven ability to plan and organize events effectively, with an acute sense of time management and attention to detail
• Assertive, professional and positive, accessible and consistent with our philosophy of service
• Excellent interpersonal & communication skills, outgoing, friendly, persuasive personality
• Excellent written and verbal skills in English, French as a second language preferred
• Passionate about customer service, leading by example
• Good understanding of current licensing and employment laws
• Knowledge of Sales & Marketing and Revenue Management.
• Flexible work schedule adapted to customers demand

Group Germain Hotels is a family run business originally from Québec that builds and operates Le Germain Hotels and Alt Hotels across the country. Ranked as one of Canada’s 50 best-managed companies, our reputation is based on the impeccable warmth and hospitality with which our team welcomes our guests as well as the stylish design and comfort of our properties. Each member of our team is chosen for their sincere desire to please and their ability to work in a team!

If you are interested in this opportunity, please forward your motivation letter/video and resume to Didier Obeuf, VP Operations at: dobeuf@groupegermain.com by May 15, 2018.

We would like to thank you for your application, however only those meeting the required qualifications will be contacted for an interview.

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Departement: Spa du Verger

Status: Part time (flexible hours - day/weekend)

Hourly wage: Based on experience

The successful candidate will :

Provide professional skin care and body treatments to customers. Have expertise in certain massage techniques. Have good communication skills and keep up to date on the latest products and services in order to meet customer expectations. Be responsible for any other task necessary in order to ensure the smooth functioning of operations at Le Germain Hotel Charlevoix. Be cheerful and passionate about sales!

Job Requirements:

• Holds a valid license and/or certification relating to their qualifications and the type of care that they provide.
• Fluent in French and English
• Punctual
• Enjoys working with the public and prioritizes a friendly approach
• Understanding of certain technologies or the ability to learn them
• Discretion and respect for confidentiality

Qualifications

• Have at least 3 years experience in the industry.
• Secondary studies and/or other diplomas required for the position; for therapists, proof of membership in either the Federation or another recognized association, as well as a degree from a recognized school.

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Reporting to: Head Chef

Summary:

The cook, reporting to the sous chef, is responsible for providing customers with quality products by carrying out the implementation, preparation and assembly of the dishes served.

Responsibilities and Tasks

• Ensure both the taste and visual quality of the food served
  • Prepare, cook, transform food according to both simple and specialized methods and techniques;
  • Perform the selecting, peeling, washing and cutting of food;
  • Perform the segmentation, assembly and packaging of food;
  • Perform the implementation, preparation and assembly of dishes served;
  • Assign tasks and / or assist the kitchen staff with the completion of their tasks
• Various
• See to the cleanliness of the equipment and furniture in their work area;
• Ensure the rotation and proper storage of food;
• Comply with hygiene laws and regulations;
• Meet the standards of quality established in his sector/area;
• The above mentioned tasks are not exhaustive; other tasks connected or conforming with this role, if needed, may be assigned.
• Prevention and Safety
• Ensure the application of established safety rules;
• Adopt safe work practices and the wearing of all required safety equipment.

Training:

• Diploma in professional cooking
• Certificate in hygiene and food safety
• This section is an indication of the types of training that an individual applying for this job should have. It is also highly possible that other combinations of "training / experience" would allow an individual to fill the position adequately.

Experience:

• A minimum of four years relevant experience in the food industry;

Qualifications:

• Intermediate level spoken English

Skills:

• Ability to work in a team
• Excellent customer service
• Ability to adapt
• Passion
• Sense of responsibility
• Concern for quality and work efficiency
• Meticulous
• Sense of organization
• Ability to work under pressure
• Strong interpersonal skills
• Independent
• *The masculine form is used solely for the purpose of brevity

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Departement: Accommodation

Status: Part time (flexible hours – day/night/weekend)

Hourly wage: According to the collective agreement

The general support clerk is responsible for, among other things: Participating in welcoming clients and informing them about the different products and services offered by the hotel and in the region, arrange the doorman and porter services for customers, perform hotel errands with the vehicle provided for this purpose and execute all other tasks necessary in order to ensure the smooth functioning of the hotel’s activities.

Job Requirements:

• Fluent in French and English
• Good knowledge of the region and activities offered
• Possess a valid driver’s license
• Excellent organizational skills and the ability to work well under pressure
• Ability to work in a team and demonstrate a positive attitude
• Versatile, helpful and independent

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Departement : Spa du Verger

Status: Part time/full time (flexible hours)

The successful candidate will have proven expertise in diverse massage techniques. He/she is able to provide professional massages and body treatments to customers. He/she is familiar with the products and services offered at the spa in order to meet customer expectations.

Job Requirements :

• Hold a diploma of professional studies in massage therapy
• Be a member of the Association des Massothérapeutes du Québec

Qualifications :

• Mastery of the knowledge linked to massage therapy
• Fluency in French (spoken and written)
• Fluency in English (spoken)
• A minimum of 1½ years of experience in the field

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Department: Accommodation

Status: Part time (day / night / weekend)

Hourly wage: According to the collective agreement

The reception/reservations agent is responsible for, among other thing: Processing arrivals/departures, taking reservations, informing and advising customers. He/she must show versatility, possess excellent customer service skills, inform customers about the different products and services offered and perform any other tasks necessary for the smooth functioning of the hotel in order to meet objectives linked to standards on a daily basis.

Job Requirements:

• Be bilingual (French/English)
• One year of customer service experience
• Good knowledge of the region and activities offered
• Excellent organizational skills, sense of responsibility and attention to detail
• Ability to work in a team and demonstrate a positive attitude, calm and trustworthy
• Versatile, independent, helpful and patient

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DEPARTEMENT : Spa du Verger

STATUS : Part time (flexible hours - day/night/weekend)

HOURLY WAGE : To be determined, according to experience

Reporting to the Director, Health Centre, the receptionist takes reservations for treatments, offers advice and welcomes customers informing them of the services offered at the centre (treatments available, the Nordic circuit, the different packages). He/she should also explain the rules, recommendations, contraindications, etc.

Job Requirements :

• Supervisory experience
• Customer service experience
• Fluent in French (spoken and written) and English (spoken)

Skills :

• Ability to work in a team
• Excellent sense of customer service
• Ability to adapt
• Passion
• Good judgement
• Sense of responsibility
• Concern for quality and workplace efficiency
• Neat and professional appearance
• Positive attitude
• Ability to work under pressure
• Independent
• Good communication skills
• Problem solving ability
• Ability to react quickly

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Departement: Restaurant

Status: Full time (flexible schedule – day/night/weekend)

Hourly wage: According to the collective agreement

The waiter/bartender is responsible for, among other things : Dealing primarily with ensuring the smooth functioning of table service in the various food service areas. He/she will participate in the optimization of the level of satisfaction of both internal and external customers and the set up of food service areas during opening and closing times.

Job Requirements:

• Fluency in French and English (spoken)
• Ability to work in a team
• Excellent sense of customer service and hospitality
• Adaptability
• Passion (love for the job)
• Sense of responsibility
• Concern for quality and workplace efficiency
• Neat and professional appearance
• Positive attitude
• Ability to work under pressure
• Independent
• Manual dexterity
• Good communications skills

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Department: Restaurant

Status: Part time (flexible schedule – day/night/weekend)

Hourly wage: According to the collective agreement

The waiter/bartender is responsible for, among other things : Dealing primarily with ensuring the smooth functioning of table service in the various food service areas. He/she will participate in the optimization of the level of satisfaction of both internal and external customers and the set up of food service areas during opening and closing times.

Job Requirements:

• Fluency in French and English (spoken)
• Ability to work in a team
• Excellent sense of customer service and hospitality
• Ability to adapt
• Passion (love for the job)
• Sense of responsibility
• Concern for quality and workplace efficiency
• Neat and professional appearance
• Positive attitude
• Ability to work under pressure
• Independent
• Manual dexterity
• Communications skills

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Department: Food and Beverage - Service

Job Summary:

Under the supervision of the Chef Barmaid, the Bartender is responsible for setting up for opening & closing and taking care of guest needs.

Description of main responsibilities:

• Set and stock the bar at the start of the shift and clean at end of the shift
• Monitor and maintain cleanliness, sanitation and organization of bar-top, service areas
• Help guests with food and beverage requests, take orders and collect payment
• Adhere to all liquor laws and regulations
• Comply with all Health & Safety regulations as set out by the hotel and government legislation
• Complete daily paperwork such as inventory and cash drops
• Basic maintenance/cleaning of equipment
• Anticipate guest's needs, respond promptly and acknowledge guests
• Other work related duties as assigned by the manager

Requirements of the position:

• 2 + years of bartending experience in a reputable bar
• Excellent product knowledge of liquor brands, beer, wine and non-alcoholic beverages, preparation methods and garnishes
• Professional, enthusiastic, energetic, a people person
• Able to work and communicate well
• Able to accommodate a flexible work schedule (afternoons, evenings, weekends)
• Able to lift up to 50lb, reach, bend, push and stoop
• Able to work in a standing position for up to 6 hours
• Able to work under pressure
• Written and spoken English is an asset

If you are interested in this opportunity, please forward your motivation letter/video and resume to Adaina Smyth, Chef Barmaid, at asmyth@althotels.ca by Friday, April 27. If it is an internal application, please inform your direct supervisor since he/she will be asked for references following your application.
We would like to thank you for your application, however only those meeting the required qualifications will be contacted for an interview.

Apply›