The Germain Difference.

Must be available to work days and weekends.

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Department: Meetings and Banquets / Food and Beverage

Job Summary: Under the supervision of the Food and Beverage Manager, the Conference porter primary responsibility is to prepare and serve all beverages while providing professional knowledgeable and friendly service.

Tasks:

• Prepare and serve all food and beverages
• Product knowledge of menu items, liquor brands, beer and non-alcoholic selections, preparation methods and garnishes for each drink.
• Adhere to all liquor laws and regulations
• Perform related maintenance/cleaning of equipment
• Monitor and maintain cleanliness, sanitation and organization of bar-top, service areas anticipate guest's needs, respond promptly and acknowledge guests even when busy
• To prepare the conference & banqueting rooms ready for service, ensuring that all tasks are completed to the correct standard according to business levels as requested by your supervisor;
• To become fully conversant with all aspects of the conference & banqueting department. This is to include; conference standards, function sheet translation, room set ups, conference service, banqueting service and conference & banqueting preparation;
• To ensure all equipment and rooms are set-up and prepared to hotel standards. To comply with all health & safety regulations as laid down by the hotel and law;
• To ensure that all equipment is stored in the correct manner, in line with all food and beverage/conference and banqueting requirements and health & safety legislation. To notify a senior member of staff of any incident that is beyond your control and is not covering the above laws;
• All other duties as required.

Job requirements:

• Previous bartending experience in a reputable bar
• Excellent knowledge of wines & spirits, mixology skills
• Smart Serve Certified
• Professional, enthusiastic, energetic, a people person
• Able to work and communicate well within the team
• Available to accommodate a flexible work schedule
• Able to work under pressure.

Working hours: Part-time

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Job Summary:

Reporting to the Guest Service Manager, the Guest Service Supervisor is responsible for ensuring the highest level of guest service and that standards are maintained for all positions within the Front Desk, Reservations, Concierge, Bell/Valet, and Night Audit while on duty. The Guest Service Supervisor also serves as a resource to the Front Office operations by providing assistance and direction as needed.

Description of main tasks

• Responsible for the Front Desk, Reservations, Concierge, Bell/Valet, and Night Audit while on duty ensuring a smooth operation and the highest level of guest satisfaction.
• Coaches and mentors employees. Creates an environment that allows employees to achieve job fulfillment.
• Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement.
• Effectively maximizes inventory levels during high occupancy/sold out nights.
• Manage 3rd party website bookings and inventory levels
• Knows all procedures for emergency and general crisis situation management.
• Maintains a high level of professionalism in all aspects of job performance.
• Consistently demonstrates a commitment to personalized guest service excellence.
• Complies with the Le Germain Hotel policies, procedures and code of ethics.
• Performs any and all other tasks which are assigned by management.

Requirements of the position

• Excellent customer service and experience
• Pleasant, courteous, empathetic, fast acting, professional, discreet, friendly
• Strong communication skills
• Demonstrate organization and multi-tasking abilities
• Minimum of 1-2 years of previous hotel experience
• Strong computer knowledge (experience with Opera PMS program an asset)
• Able to work in a team environment
• Hospitality or tourism diploma/degree an asset
• Excellent English oral and written. A second language (preferably French) is an asset
• Be able to work days, evenings, weekends and holiday shifts

Apply›

Job Summary :

Under the supervision of the Front Office Manager or in his absence, under the supervision of the Front Office Supervisor, the Night Auditor is responsible for the processing of arrivals and departures, registering the day’s transactions and corrects all errors. The Night Auditor is responsible for all emergency situations during his work shift. In addition the night auditor takes care of all front desk agent responsibilities occurring during the night shift.

Requirements of the position :

• Good computer knowledge – Knowledge of the Opera program an asset
• Hospitality or tourism and travel studies a must
• Excellent communicator
• Knowledge of the hotel-boutique concept
• Excellent customer service: Approachable, pleasant, courteous, empathetic, fast acting
• Previous Night Audition Experience an asset
• Enjoy and is able to work in a team environment as well as independently
• Able to organize, prioritize and, multitask
• Able to adapt to a changing environment and plan ahead
• Have a good knowledge of Ottawa, its tourist attractions and its major intersections
• Excellent English and French oral and written.

Working hours: Part-time (16-32 hours/week)

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Description of principal tasks:

• Door service
• Keep street clear on both sides of the hotel
• Greet guests on arrival, open doors and inform them about parking procedures.
• Control in-coming and out-going traffic

• Baggage Handling
• Correctly identify stored bags
• Bring baggage up to guest rooms and retrieve them when requested
• Show guests the room features
• Deliver packages to the rooms or to respective department.

• Valet Service
• Park cars and retrieve cars as per guest request
• Inform guests of procedures regarding valet parking

• Other
• Keep all public areas clean and tidy.
• Keep coffee machine clean / cup supplies / books and magazines in order
• Fluff sofa cushions regularly
• Verify that the entrance way is safe (specially in winter), clean and appealing to the eye
• Keep hotel floor free of carts trays

Requirements:

• Valid Driver's License and able to drive both AUTOMATIC & STANDARD vehicles
• A clean driving record
• Able to work flexible schedules, including overnights, weekends & holidays
• Excellent communications and guest service skills
• Energetic & creative
• Knowledge of Toronto, its intersections and surrounding area

Apply›

Description of principal tasks:

• Clean assigned guest rooms according to the company's standards, including the daily changing of bed linens, replacing towels, cleaning the bathroom, dusting, vacuuming carpets and the removal of garbage and recyclables.
• Ensure all corridors, housekeeping closets and public areas are cleaned to company standard.
• Complete daily assignment sheets and document any mechanical problems in the guest rooms.

Requirements:

• Must have a valid Canadian work permit
• Previous housekeeping experience an asset
• High standards of cleanliness
• Proven guest service ability with an attention to detail.
• High level of enthusiasm and energy
• Ability to meet the physical demands of the position
• Must be able to understand both oral and written English

Apply›

Description of principal tasks:

• Prepare the necessary food items as directed and in accordance with standards in a timely and efficient fashion to ensure that there is no interruption to guest service.
• Adhere to standardized recipes and specifications in order to maintain consistency and ensure all standards are met.
• Keep work station clean and organized including fridges/freezers, countertops and stove tops.
• Have full knowledge of all menu items, daily features and promotions.
• Operate all kitchen equipment and conduct themselves with safety in mind at all times.
• Ensure that all food products are handled, stored, prepared and served safely in accordance with hotel and government Food Safety guidelines.
• Report any and all deficiencies in kitchen equipment functionality and quality of food products.
• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment.
• Adhere to all environmental policies and programs as required.
• Other reasonable duties as assigned.

Requirements:

• Food Handlers certified
• Knowledge of cooking techniques and previous experience preferably in a Hotel environment
• Able to organize functions as per specifications
• Able to work independently and as part of a team
• Must have a flexible schedule
• Proven ability to plan and organize, an acute sense of time management and attention to detail
• Excellent interpersonal & communication skills, outgoing, friendly, persuasive personality

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Job Summary: Reporting to the Director of Operations, the Supervisor is responsible for contributing to the delivery of the highest level of guest service and ensuring that standards are maintained.

Description of principle tasks

Operational

• Verify server cash outs and read and report results.
• Introduce up selling programs and promotions to help increase revenue.
• Conduct liquor and beverage inventory.
• Regular feedback of details of operation to department heads and Managers.
• Attend daily and weekly meetings & daily briefing.
• Conduct equipment inventory and ordering, e.g. tables, linen…
• Support the F&B team with daily operations.
• Review staff schedule on a daily basis in case of last minute changes and or events.

Service

• Lead and assist staff with daily service in breakfast, Room Service, Banquets, and Lobby Bar.
• Ensure banquet setups are complete for next day functions.
• Inspect all areas of the department before and after each shift.
• Ensure all beverage service is in accordance with the Smart Serve Program.

Human Resources

• Maintain a high level of professionalism in all aspects of job performance.
• Supervise the service staff to ensure a smooth operation and the highest level of guest satisfaction.
• Coordinate with the Director of Operations to develop and implement ongoing training activities.
• Conduct product knowledge training, e.g. wine and food pairing.
• Oversee training of new staff.
• Enforce and adhere to all hotel policies, procedures and standards.
• Provide regular feedback to employees and participate in employee development plans and departmental strategies.
• Contribute to the development of a strong team through active involvement in daily operations.

Position Requirements

• Previous supervisory and Food and Beverage experience.
• Problem solving skills.
• Assertive, professional with proven ability to develop and lead in a team environment.
• Excellent interpersonal & communication skills, outgoing, friendly, persuasive personality.
• Good computer knowledge specifically with Word, Excel, Outlook and Opera.

Apply›

Reporting to the Guest Services Manager , and under the supervision of the Manager on Duty, the Bell/Door/Valet is responsible for the hotel lobby, hotel entrance, valet parking and baggage handling. The Bell/Door/Valet is also responsible to greet guests coming into the hotel as well as being available for guests as needed.

Description of principle tasks

• Door Service
  • Greet guests on arrival, open doors and inform them about parking procedures. Help guests with baggage and special requests.
  • Control incoming and outgoing hotel traffic.
  • Coordinate taxi and limousine service.
  • Keep all public areas clean and tidy.
  • Ensure that the sidewalk and hotel entrance are clean and safe (specially in winter).
• Baggage Handling
  • Correctly identify stored bags.
  • Bring baggage up to guest rooms and retrieve them when requested.
  • Show guests the room features.
  • Deliver mail, assist with receiving & delivering packages to guest rooms or to respective departments.
• Valet Service
  • Park and retrieve guest cars, record licence plate numbers, match guests names and room numbers.
  • Inform guests of pricing and procedures regarding valet parking.
  • Actively monitor all cars in front of the hotel, regardless of duration.
• Maintenance Tasks
  • Minor maintenance tasks and trouble shooting.
• Requirements of the position
  • Good knowledge of Toronto, its tourist attractions and major streets.
  • Excellent customer service: Approachable, pleasant, courteous, fast acting and professional.
  • A valid driver’s licence with a clean record (able to drive automatic and standard cars).
  • Smart Serve Certificate.
  • Organized, able to work in a team environment and manage various workloads.
  • Good communication skills.
  • Written and spoken English required; French an asset . Based on location.

Working hours

Shift work based on weekly schedules (days, evenings, nights, weekdays and weekends)

Please advise us if you require accommodation at any stage of the application process or want more information on our accommodation policies.

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Description of principal tasks:

• Clean assigned guest rooms according to the company's standards, including the daily changing of bed linens, replacing towels, cleaning the bathroom, dusting, vacuuming carpets and the removal of garbage and recyclables.
• Ensure all corridors, housekeeping closets and public areas are cleaned to company standard.
• Complete daily assignment sheets and document any mechanical problems in the guest rooms.

Requirements:

• Must have a valid Canadian work permit
• Previous housekeeping experience an asset
• High standards of cleanliness
• Proven guest service ability with an attention to detail.
• High level of enthusiasm and energy
• Ability to meet the physical demands of the position
• Must be able to understand both oral and written English

Apply›

Job Summary:

Reporting to the Food and Beverage Supervisor, the bartender’s primary responsibility is to prepare and serve all beverages while providing professional knowledgeable and friendly service. Such position requires great skills in work organization, proven ability to solve problems and excellent communication skills (written and oral).

Description of main responsibilities:

• Prepare and serve all beverages
• Product knowledge of menu items, liquor brands, beer and non-alcoholic selections, preparation methods and garnishes for each drink.
• Adhere to all liquor laws and regulations
• Perform related maintenance/cleaning of equipment
• Monitor and maintain cleanliness, sanitation and organization of bar-top, service areas.
• Anticipate guest's needs, respond promptly and acknowledge guests even when busy
• Provide guidance and support to servers
• Ensure quality levels and maintain quality standards in production, service, and guest satisfaction.
• Set up and maintain safe working conditions and practices
• Liaise regularly with other departments

Requirements of the position:

• 3 years of experience as a Bartender in a reputable bar
• Excellent knowledge of wines & spirits, of beer
• Mixology skills and experience in cocktail creation
• Smart Serve Certified
• Professional, enthusiastic, energetic, a people person
• Able to work and communicate well within the team
• Available to accommodate a flexible work schedule
• Able to work under pressure.
• Good understanding of current licensing and employment laws
• Knowledge of food hygiene and health and safety regulations
• Excellent written and spoken English, written and spoken French an asset

Apply›

Job Summary:

Reporting to the Guest Service Manager, the Guest Service Supervisor is responsible for ensuring the highest level of guest service and that standards are maintained for all positions within the Front Desk, Reservations, Concierge, Bell/Valet, and Night Audit while on duty. The Guest Service Supervisor also serves as a resource to the Front Office operations by providing assistance and direction as needed.

Description of main tasks

• Responsible for the Front Desk, Reservations, Concierge, Bell/Valet, and Night Audit while on duty ensuring a smooth operation and the highest level of guest satisfaction.
• Coaches and mentors employees. Creates an environment that allows employees to achieve job fulfillment.
• Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement.
• Effectively maximizes inventory levels during high occupancy/sold out nights.
• Manage 3rd party website bookings and inventory levels
• Knows all procedures for emergency and general crisis situation management.
• Maintains a high level of professionalism in all aspects of job performance.
• Consistently demonstrates a commitment to personalized guest service excellence.
• Complies with the Le Germain Hotel policies, procedures and code of ethics.
• Performs any and all other tasks which are assigned by management.

Requirements of the position

• Excellent customer service and experience
• Pleasant, courteous, empathetic, fast acting, professional, discreet, friendly
• Strong communication skills
• Demonstrate organization and multi-tasking abilities
• Minimum of 1-2 years of previous hotel experience
• Strong computer knowledge (experience with Opera PMS program an asset)
• Able to work in a team environment
• Hospitality or tourism diploma/degree an asset
• Excellent oral and written skills in French and English.
• Be able to work days, evenings, weekends and holiday shifts

Apply›

Job Summary:

Under the supervision of the Food & Beverage Manager, the Server's primary responsibility is to prepare and serve all food and beverages at the Norca Restaurant while providing professional knowledgeable and friendly service. Such position requires great skills in work organization, proven ability to solve problems and excellent communication skills (written and oral).

Description of main responsibilities:

• Prepare and serve all food and beverages
• Product knowledge of menu items, liquor brands, beer and non-alcoholic selections, preparation methods and garnishes for each drink.
• Adhere to all liquor laws and regulations
• Perform related maintenance/cleaning of equipment
• Monitor and maintain cleanliness, sanitation and organization of bar-top, service areas
• Anticipate guest's needs, respond promptly and acknowledge guests even when busy
• Prepare the conference & banqueting rooms ready for service, ensuring that all tasks are completed to the correct standard according to business levels as requested by your supervisor;
• Ensure all equipment and rooms are set-up and prepared to hotel standards. To comply with all health & safety regulations as laid down by the hotel and law;
• Ensure that all equipment is stored in the correct manner, in line with all food and beverage/conference and banqueting requirements and health & safety legislation. To notify a senior member of staff of any incident that is beyond your control and is not covering the above laws;
• All other duties as required.

Requirements of the position:

• Minimum 2 years of serving experience in a reputable establishment
• Smart Serve Certified
• Professional, enthusiastic, energetic, a people person
• Ability to provide top notch customer service in a fast-paced environment.
• A positive attitude and ability work well under pressure with all restaurant staff.
• Able to work in a standing position for long periods of time.
• Able to safely lift and easily maneuver trays of food when necessary.
• Able to handle money accurately and operate a point-of-sale system.
• Able to organize, prioritize and, multitask
• Available to accommodate a flexible work schedule
• Excellent English and French (oral and written)

Apply›

Summary:

Under the supervision of the Food and Beverage Manager, the Conference Porter's responsibility is to provide professional, knowledgeable, genuinely friendly, food and beverage service in a timely manner and deliver the ultimate guest experience (banquets, catering). Such position requires great skills in work organization, proven ability to solve problems and excellent communication skills (written and oral).

Description of main responsibilities:

• Prepare and serve all food and beverages for banquets
• Adhere to all liquor laws and regulations
• Perform related maintenance/cleaning of equipment
• Monitor and maintain cleanliness, sanitation and organization of bar-top, service areas
• Anticipate guest's needs, respond promptly and acknowledge guests even when busy
• Prepare the conference & banqueting rooms ready for service, ensuring that all tasks are completed to the correct standard according to business levels as requested by your supervisor;
• Become fully conversant with all aspects of the conference & banqueting department. This is to include; conference standards, function sheet translation, room set ups, conference service, banqueting service and conference & banqueting preparation;
• Ensure all equipment and rooms are set-up and prepared to hotel standards.
• Ensure all equipment is stored in the correct manner, in line with all food and beverage/conference and banqueting requirements and health & safety legislation.

Requirements of the position:

• Previous server experience
• Professional, enthusiastic, energetic, a people person
• Able to work and communicate well
• Able to accommodate a flexible work schedule (morning, afternoons, evenings, weekends)
• Able to lift up to 50lb, reach, bend, push and stoop
• Able to work in a standing position for up to 5 hours
• Able to work under pressure
• Written and spoken French an asset

Apply›

Summary:

Under the supervision of the Guest Service Manager or, in his absence, under the supervision of the Guest Service Supervisor, the Night Auditor is responsible for the processing of arrivals and departures, registering the day’s transactions and corrects all errors. The Night Auditor is responsible for all emergency situations during his work shift. In addition the Night Auditor takes care of all Guest Service Agent responsibilities occurring during the night shift.

Requirements of the position:

• Good computer knowledge – Knowledge of the Opera program an asset
• Hospitality or tourism and travel studies a must
• Excellent communicator
• Knowledge of the hotel-boutique concept
• Excellent customer service: Approachable, pleasant, courteous, empathetic, fast acting
• Previous Night Audition Experience an asset
• Enjoy and is able to work in a team environment as well as independently
• Able to organize, prioritize and, multitask
• Able to adapt to a changing environment and plan ahead
• Have a good knowledge of Ottawa, its tourist attractions and its major intersections
• Excellent English oral and written. A second language (preferably French) an asset

Apply›

Departement: Spa du Verger

Status: Part time (flexible hours - day/weekend)

Hourly wage: Based on experience

The successful candidate will :

Provide professional skin care and body treatments to customers. Have expertise in certain massage techniques. Have good communication skills and keep up to date on the latest products and services in order to meet customer expectations. Be responsible for any other task necessary in order to ensure the smooth functioning of operations at Le Germain Hotel Charlevoix. Be cheerful and passionate about sales!

Job Requirements:

• Holds a valid license and/or certification relating to their qualifications and the type of care that they provide.
• Fluent in French and English
• Punctual
• Enjoys working with the public and prioritizes a friendly approach
• Understanding of certain technologies or the ability to learn them
• Discretion and respect for confidentiality

Qualifications

• Have at least 3 years experience in the industry.
• Secondary studies and/or other diplomas required for the position; for therapists, proof of membership in either the Federation or another recognized association, as well as a degree from a recognized school.

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Reporting to: Head Chef

Summary:

The cook, reporting to the sous chef, is responsible for providing customers with quality products by carrying out the implementation, preparation and assembly of the dishes served.

Responsibilities and Tasks

• Ensure both the taste and visual quality of the food served
  • Prepare, cook, transform food according to both simple and specialized methods and techniques;
  • Perform the selecting, peeling, washing and cutting of food;
  • Perform the segmentation, assembly and packaging of food;
  • Perform the implementation, preparation and assembly of dishes served;
  • Assign tasks and / or assist the kitchen staff with the completion of their tasks
• Various
• See to the cleanliness of the equipment and furniture in their work area;
• Ensure the rotation and proper storage of food;
• Comply with hygiene laws and regulations;
• Meet the standards of quality established in his sector/area;
• The above mentioned tasks are not exhaustive; other tasks connected or conforming with this role, if needed, may be assigned.
• Prevention and Safety
• Ensure the application of established safety rules;
• Adopt safe work practices and the wearing of all required safety equipment.

Training:

• Diploma in professional cooking
• Certificate in hygiene and food safety
• This section is an indication of the types of training that an individual applying for this job should have. It is also highly possible that other combinations of "training / experience" would allow an individual to fill the position adequately.

Experience:

• A minimum of four years relevant experience in the food industry;

Qualifications:

• Intermediate level spoken English

Skills:

• Ability to work in a team
• Excellent customer service
• Ability to adapt
• Passion
• Sense of responsibility
• Concern for quality and work efficiency
• Meticulous
• Sense of organization
• Ability to work under pressure
• Strong interpersonal skills
• Independent
• *The masculine form is used solely for the purpose of brevity

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Departement: Accommodation

Status: Part time (flexible hours – day/night/weekend)

Hourly wage: According to the collective agreement

The general support clerk is responsible for, among other things: Participating in welcoming clients and informing them about the different products and services offered by the hotel and in the region, arrange the doorman and porter services for customers, perform hotel errands with the vehicle provided for this purpose and execute all other tasks necessary in order to ensure the smooth functioning of the hotel’s activities.

Job Requirements:

• Fluent in French and English
• Good knowledge of the region and activities offered
• Possess a valid driver’s license
• Excellent organizational skills and the ability to work well under pressure
• Ability to work in a team and demonstrate a positive attitude
• Versatile, helpful and independent

Apply›

Department: Accommodation

Status: Full time

Hourly wage: According to the collective agreement

The reception/reservations agent is responsible for, among other thing: Processing arrivals/departures, taking reservations, informing and advising customers. He/she must show versatility, possess excellent customer service skills, inform customers about the different products and services offered and perform any other tasks necessary for the smooth functioning of the hotel in order to meet objectives linked to standards on a daily basis.

Job Requirements:

• Be bilingual (French/English)
• One year of customer service experience
• Good knowledge of the region and activities offered
• Excellent organizational skills, sense of responsibility and attention to detail
• Ability to work in a team and demonstrate a positive attitude, calm and trustworthy
• Versatile, independent, helpful and patient

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Job Summary: Reporting to the Director of Operations, the Guest Service Supervisor is responsible for ensuring the highest level of guest service and that standards are maintained for all positions within the Front Desk while on duty. The Guest Service Supervisor also serves as a resource to the Front Office operations by providing assistance and direction as needed.

Description of main tasks

• Responsible for the Guest Service Agents and Night Auditors while on duty ensuring a smooth operation and the highest level of guest satisfaction.
• Coaches and mentors employees. Creates an environment that allows employees to achieve job fulfillment.
• Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement.
• Effectively maximizes inventory levels during high occupancy/sold out nights.
• Manage 3rd party website bookings and inventory levels
• Knows all procedures for emergency and general crisis situation management.
• Maintains a high level of professionalism in all aspects of job performance.
• Consistently demonstrates a commitment to personalized guest service excellence.
• Complies with the Alt Hotel policies, procedures and code of ethics.
• Performs any and all other tasks which are assigned by management.

Requirements of the position

• Excellent customer service and experience
• Pleasant, courteous, empathetic, fast acting, professional, discreet, friendly
• Strong communication skills
• Demonstrate organization and multi-tasking abilities
• Minimum of 1-2 years of previous hotel experience
• Strong computer knowledge (experience with Opera PMS program an asset)
• Able to work in a team environment
• Hospitality or tourism diploma/degree an asset
• Excellent English oral and written. A second language (preferably French) is an asset
• Be able to work days, evenings, weekends and holiday shifts

Apply›

Job Summary:

This key member of the team is chosen for his natural ability to take care of hotel’s guests, his energy and his enthusiasm. He is responsible for is responsible for ensuring the highest level of guest service and that standards are maintained for all positions within the Housekeeping Department.

Description of main tasks

• Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
• Prepares work assignments based on priority, i.e. list of rooms to be cleaned immediately and list of prospective check-outs, performs room inspection and VIP release.
• Coordinates work activities of room attendants and housemen.
• Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
• Updates of rooms that are ready for occupancy.
• Performs cleaning duties in cases of emergency or staff shortage.
• Organizes dry cleaning and pressing maintenance operation.
• Issues supplies and equipment to workers.
• Participates in Colourful Touches program and actively involves and encourages housekeeping staff to participate in this program.
• Performs stock inventory to ensure adequate supplies.
• Examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.
• Attends staff meetings to discuss company policies and patrons' complaints.
• Conducts orientation training for room attendants and housemen to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
• Makes recommendations for improvement of standards and procedures for work of housekeeping staff and to improve service and ensure more efficient operation
• Evaluates room attendants and housemen performance.

Requirements of the position

• Proven ability to lead and motivate a multi-cultural team
• Able to effectively communicate both verbally and in writing
• Computer literacy, including effective working skills of MS Word, Excel, PowerPoint and e-mail required
• Excellent interpersonal skills
• Strong morals and ethics, along with a commitment to staff respect
• Energized by a challenge and an ability to work under pressure Strong organizational skills and time management skills
• Ability to be flexible with schedules, assignments and additional duties
• Degree or Diploma in Hospitality Management preferred.
• Minimum 1-2 years’ experience at a Supervisory or Manager level within Rooms division

Apply›

JOIN OUR FAMILY OF TOP-NOTCH PROFESSIONALS

You don’t need to have previous experience in the hotel industry to join the Alt Hotels team (but we'll be extra-excited if you do!). We’re currently searching for shining personalities who can bring something special to the following positions:

• Room Attendant
• Housekeeping Supervisor
• Laundry Attendant
• House person
• Guest Service/Reservation Agent
• Night Auditor
• Guest Service Supervisor
• Conference Porter
• Sales Coordinator
• Business Development Manager

For more details, visit the career section.

Apply›

Job Summary:

Reporting to the General Manager and Director of Operations, collaborating actively with sales department, is responsible for coordinating and insuring customer satisfaction throughout catering and meeting operations and team. Provide direction and leadership to service teams and insure customer satisfaction. He or she will also oversee ALTcétéra café operations and make sure the concept is correctly executed.

Description of principal tasks:

• Manage meeting room and banqueting service teams
• Manage ALTcétéra Café service team (train, support and schedule)
• Actively participate in achieving budget objectives
• Proactively sell and complete meeting room as well as meeting rooms with smaller blocks of rooms reservations, with a proactive approach to business development through account management, lost business accounts and garnishing referrals, while maintaining active client lists and file maintenance
• Meet or contact customers to plan their event when necessary and be present for events when needed (available to work on evenings and weekends).
• Complete meeting room reservations and coordinate activities according to contracts in collaboration with other departments and suppliers, including the caterer.
• Communicate on a regular basis and closely work with our caterer to make sure that the hotels meets customers’ expectations
• Responsible for conference room revenue management through effective planning, yielding, and scheduling of event space
• Follow up on invoicing
• Work out contractual agreements with potential clients
• Make sure hotel standards are respected and maintained

Requirements of the position:

• Hospitality or tourism diploma / degree or equivalent experience.
• Written and spoken English with French as a strong asset.
• Excellent customer service and experience.
• Pleasant, courteous, empathetic, fast acting, professional, discreet, friendly.
• Strong communication skills.
• Demonstrate organization and multi-tasking abilities.
• Self-motivated to meet financial targets, innovative and creative.
• Strong computer knowledge (experience with Opera PMS program an asset).
• Able to work in a team environment.
• Represents the hotel to the guests and the general public in such a way as to enhance the quality, image and the reputation of the property.
• Sets an example to all employees in terms of job competence, organization, knowledge,
• Regular work week hours with flexibility to ensure proper work follow up, some evenings and weekends may be required.

Apply›

Job Summary:

Reporting to the General Manager, the Sales Coordinator will provide support for both the Business Development Manager and the Meeting and Banquet Manager.

Description of main responsibilities:

• Handle all sales inquiries and quotes on group and catering business when business development managers are unavailable
• Actively participate to achieve budget objectives in terms of occupancy and meeting room including Food & Beverage and other banquet revenues
• Coordination of all signed back contracts and contacts clients for rooming list and any final details and presence on major events (available evenings and weekends)
• Maintain and file signed negotiated corporate agreement and loads all corporate rates into Opera and the Excel sheet including FIT contracts.
• Finalize the requirements of confirmed bookings while maximizing revenue potential through up-selling and ensuring effective communication both written (resumes, BEO, RL, daily reports) and personal contact with all departments for the success of the event.
• Coordinate activities according to contracts in collaboration with all other departments
• Liaise with catering partners to ensure all customer requests are delivered up to satisfaction
• Maximize meeting rooms booking and revenues
• Follow up on all related invoicing with accounting
• Update all internal daily communication reports.
• Keep track of all corporate production and provides information to RDOS.
• Handle media request and photo shoots in collaboration with RDOS and GM.
• Support sales team members with execution of Fam Trips, client events, trade shows and travel.

Requirements of the position:

• Good computer knowledge – Microsoft office & Opera
• Fluency in English verbal and written a must, French an asset
• Individual who can multi-task in fast paced environment
• Exceptional organizational skills

Working hours: Full time

Apply›