The Germain Difference.

Must be available to work days and weekends.

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Department: Meetings and Banquets / Food and Beverage

Job Summary: Under the supervision of the Food and Beverage Manager, the Conference porter primary responsibility is to prepare and serve all beverages while providing professional knowledgeable and friendly service.

Tasks:

• Prepare and serve all food and beverages
• Product knowledge of menu items, liquor brands, beer and non-alcoholic selections, preparation methods and garnishes for each drink.
• Adhere to all liquor laws and regulations
• Perform related maintenance/cleaning of equipment
• Monitor and maintain cleanliness, sanitation and organization of bar-top, service areas anticipate guest's needs, respond promptly and acknowledge guests even when busy
• To prepare the conference & banqueting rooms ready for service, ensuring that all tasks are completed to the correct standard according to business levels as requested by your supervisor;
• To become fully conversant with all aspects of the conference & banqueting department. This is to include; conference standards, function sheet translation, room set ups, conference service, banqueting service and conference & banqueting preparation;
• To ensure all equipment and rooms are set-up and prepared to hotel standards. To comply with all health & safety regulations as laid down by the hotel and law;
• To ensure that all equipment is stored in the correct manner, in line with all food and beverage/conference and banqueting requirements and health & safety legislation. To notify a senior member of staff of any incident that is beyond your control and is not covering the above laws;
• All other duties as required.

Job requirements:

• Previous bartending experience in a reputable bar
• Excellent knowledge of wines & spirits, mixology skills
• Smart Serve Certified
• Professional, enthusiastic, energetic, a people person
• Able to work and communicate well within the team
• Available to accommodate a flexible work schedule
• Able to work under pressure.

Working hours: Part-time

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Job Summary :

The Reservation / Front desk Agent will be responsible, amongst other things, for the following: Receive and process individual reservations (telephone, online, travel agents), respond to emails addressed to booking, be the primary contact with travel agencies (commission checks prints, follow-up with accounting). Meeting all customer expectations and performing various administrative tasks. Process check-ins and check-outs, register transactions and meet all customer expectations for establishments in the Ottawa area.

Requirements of the position :

• Bilingualism: English-French oral and written (third language is an asset)
• Excellent customer service: Approachable, pleasant, courteous, empathetic, fast acting
• Excellent communicator
• Able and enjoys working in a team environment as well as independently
• Able to organize, prioritize and, multitask
• Able to adapt to a changing environment and plan ahead
• Good computer knowledge – Knowledge of the Opera program an asset
• Have a good knowledge of Ottawa, its tourist attractions and its major intersections
• Hospitality or tourism and travel studies a must

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Job Summary :

Under the supervision of the Front Office Manager or in his absence, under the supervision of the Front Office Supervisor, the Night Auditor is responsible for the processing of arrivals and departures, registering the day’s transactions and corrects all errors. The Night Auditor is responsible for all emergency situations during his work shift. In addition the night auditor takes care of all front desk agent responsibilities occurring during the night shift.

Requirements of the position :

• Good computer knowledge – Knowledge of the Opera program an asset
• Hospitality or tourism and travel studies a must
• Excellent communicator
• Knowledge of the hotel-boutique concept
• Excellent customer service: Approachable, pleasant, courteous, empathetic, fast acting
• Previous Night Audition Experience an asset
• Enjoy and is able to work in a team environment as well as independently
• Able to organize, prioritize and, multitask
• Able to adapt to a changing environment and plan ahead
• Have a good knowledge of Ottawa, its tourist attractions and its major intersections
• Excellent English and French oral and written.

Working hours: Part-time (16-32 hours/week)

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Description of principal tasks:

• Door service
• Keep street clear on both sides of the hotel
• Greet guests on arrival, open doors and inform them about parking procedures.
• Control in-coming and out-going traffic

• Baggage Handling
• Correctly identify stored bags
• Bring baggage up to guest rooms and retrieve them when requested
• Show guests the room features
• Deliver packages to the rooms or to respective department.

• Valet Service
• Park cars and retrieve cars as per guest request
• Inform guests of procedures regarding valet parking

• Other
• Keep all public areas clean and tidy.
• Keep coffee machine clean / cup supplies / books and magazines in order
• Fluff sofa cushions regularly
• Verify that the entrance way is safe (specially in winter), clean and appealing to the eye
• Keep hotel floor free of carts trays

Requirements:

• Valid Driver's License and able to drive both AUTOMATIC & STANDARD vehicles
• A clean driving record
• Able to work flexible schedules, including overnights, weekends & holidays
• Excellent communications and guest service skills
• Energetic & creative
• Knowledge of Toronto, its intersections and surrounding area

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Description of principal tasks:

• Clean assigned guest rooms according to the company's standards, including the daily changing of bed linens, replacing towels, cleaning the bathroom, dusting, vacuuming carpets and the removal of garbage and recyclables.
• Ensure all corridors, housekeeping closets and public areas are cleaned to company standard.
• Complete daily assignment sheets and document any mechanical problems in the guest rooms.

Requirements:

• Must have a valid Canadian work permit
• Previous housekeeping experience an asset
• High standards of cleanliness
• Proven guest service ability with an attention to detail.
• High level of enthusiasm and energy
• Ability to meet the physical demands of the position
• Must be able to understand both oral and written English

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JOB DESCRIPTION

Reporting to the Maintenance Manager of a hotel complex, the maintenance attendant performs indoor and outdoor general maintenance work. He (she) must be able to perform mechanical tasks in the building, as well as electrical work, plumbing, painting and various minor repairs.

CANDIDATE PROFILE AND SPECIFIC REQUIREMENTS:

Education:

1. High school
2. Power engineer 5 or technical training in building construction an asset

Experience:

1. 1 to 2 years in similar role

Requirements:

1. Good physical condition, capable of handling heavy materials and perform labour intensive duties, autonomy, resourcefulness, excellent customer service, able to work alone or in a team. Able to use a computer.

Working hours:

1. Able to work varying shifts based on weekly schedules (days, evening, nights, weekdays and have full availability on weekends

Languages:

1. Written and spoken: English, French is an asset

Wage:

1. Based on experience

Number of hours per week:

1. 40, possibility of overtime

Job status:

1. Permanent / full time 40 hours per week whit possibility of overtime.
2. Daytime including Saturdays and Sundays and on call overnights, on rotation.

Start date: As soon as possible

Person to contact: François Faucher, National Maintenance Director (ffaucher@groupegermain.com)

 
 

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Description of principal tasks:

• Prepare the necessary food items as directed and in accordance with standards in a timely and efficient fashion to ensure that there is no interruption to guest service.
• Adhere to standardized recipes and specifications in order to maintain consistency and ensure all standards are met.
• Keep work station clean and organized including fridges/freezers, countertops and stove tops.
• Have full knowledge of all menu items, daily features and promotions.
• Operate all kitchen equipment and conduct themselves with safety in mind at all times.
• Ensure that all food products are handled, stored, prepared and served safely in accordance with hotel and government Food Safety guidelines.
• Report any and all deficiencies in kitchen equipment functionality and quality of food products.
• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment.
• Adhere to all environmental policies and programs as required.
• Other reasonable duties as assigned.

Requirements:

• Food Handlers certified
• Knowledge of cooking techniques and previous experience preferably in a Hotel environment
• Able to organize functions as per specifications
• Able to work independently and as part of a team
• Must have a flexible schedule
• Proven ability to plan and organize, an acute sense of time management and attention to detail
• Excellent interpersonal & communication skills, outgoing, friendly, persuasive personality

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Reporting to the Guest Services Manager , and under the supervision of the Manager on Duty, the Bell/Door/Valet is responsible for the hotel lobby, hotel entrance, valet parking and baggage handling. The Bell/Door/Valet is also responsible to greet guests coming into the hotel as well as being available for guests as needed.

Description of principle tasks

• Door Service
  • Greet guests on arrival, open doors and inform them about parking procedures. Help guests with baggage and special requests.
  • Control incoming and outgoing hotel traffic.
  • Coordinate taxi and limousine service.
  • Keep all public areas clean and tidy.
  • Ensure that the sidewalk and hotel entrance are clean and safe (specially in winter).
• Baggage Handling
  • Correctly identify stored bags.
  • Bring baggage up to guest rooms and retrieve them when requested.
  • Show guests the room features.
  • Deliver mail, assist with receiving & delivering packages to guest rooms or to respective departments.
• Valet Service
  • Park and retrieve guest cars, record licence plate numbers, match guests names and room numbers.
  • Inform guests of pricing and procedures regarding valet parking.
  • Actively monitor all cars in front of the hotel, regardless of duration.
• Maintenance Tasks
  • Minor maintenance tasks and trouble shooting.
• Requirements of the position
  • Good knowledge of Toronto, its tourist attractions and major streets.
  • Excellent customer service: Approachable, pleasant, courteous, fast acting and professional.
  • A valid driver’s licence with a clean record (able to drive automatic and standard cars).
  • Smart Serve Certificate.
  • Organized, able to work in a team environment and manage various workloads.
  • Good communication skills.
  • Written and spoken English required; French an asset . Based on location.

Working hours

Shift work based on weekly schedules (days, evenings, nights, weekdays and weekends)

Please advise us if you require accommodation at any stage of the application process or want more information on our accommodation policies.

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Description of principal tasks:

• Clean assigned guest rooms according to the company's standards, including the daily changing of bed linens, replacing towels, cleaning the bathroom, dusting, vacuuming carpets and the removal of garbage and recyclables.
• Ensure all corridors, housekeeping closets and public areas are cleaned to company standard.
• Complete daily assignment sheets and document any mechanical problems in the guest rooms.

Requirements:

• Must have a valid Canadian work permit
• Previous housekeeping experience an asset
• High standards of cleanliness
• Proven guest service ability with an attention to detail.
• High level of enthusiasm and energy
• Ability to meet the physical demands of the position
• Must be able to understand both oral and written English

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POSITION: BUSINESS DEVELOPMENT MANAGER-OTTAWA REGION

SUPERVISOR: GENERAL MANAGER

STATUS: FULL TIME

Position Overview:

Reporting to the Regional Director of Sales, the Business Development Manager is responsible for all activities relating to sales development for both HLGO and HALTO to the Corporate Group and Business Travel markets. The Business Development Manager is ultimately responsible for finding and developing new business, implementing sales strategies and tactics which are aligned with the business objectives of each hotel.

Sales

• Actively solicits new business thru outside sales calls, prospecting, attending local association events, client entertaining and sales blitz’s.
• Implements sales action plans and work hit and key account lists to help reach and surpass quarterly quotas.
• Demonstrates strong negotiation skills in working out contractual agreements with potential clients quote and negotiate prices within established parameters.
• Attempts to maximize ADR whenever possible and sell slower periods when the opportunity arises
• Maintains personal contact with “top” producing customer accounts through regular sales calls to promote excellent communication and client feedback.
• Ensures highest quality of client satisfaction utilizing Opera Sales and Catering to track, solicit, book and follow up on accounts.
• Negotiates RFP’s for clients and manages the performance of accounts
• Conducts site inspections and client visits, host and participate in familiarization trips, attend industry trade shows and assigned association memberships.
• Collect market and competitive intelligence to assess and implement strategy and long term goals
• Analyzes available reports, trends, competitive knowledge to develop tactics to maximize occupancy.
• Responsible for conference room revenue management through effective planning and scheduling of function space.

Administration and Financials

• Responsible for adherence to budgets including revenues and expenses
• Participates in the weekly revenue and sales meetings.
• Demonstrates effective use of available data and resources to understand market trends relating to their markets and reacting appropriately.

Communication/Organization

• Attends industry meetings and trade shows as required
• Maintains accurate records and tracks the results as they refer to the sales department including source reports, lost business reports and summary of rooms on the books by market segment
• Submits weekly sales reports and monthly updates to the Sales Action Plan
• Enters daily activities in Opera PMS in accordance with Groupe Germain’s standards.
• Attends weekly sales meetings to discuss sales activities, sales targets, improve communications, build teamwork and problem solving
• Represents the hotel to the guests and the general public in such a way as to enhance the quality, image and the reputation of the property
• Sets an example to all employees in terms of job competence, organization, knowledge, accomplishments, guest handling, general behaviour and appearance

Position Requirements

• Fully bilingual in French and English (Other languages an asset)
• Three to five years Hospitality Management Sales Experience
• College or University degree preferred
• Strong sales skills in generating new business
• Strong organizational and time management skills
• Professional attitude and appearance
• Self-motivated, innovative and creative
• Flexible and adaptable to respond to dynamic nature of business
• Attention to detail
• Knowledgeable in handling all aspects of each market segment to ensure exceptional guest service
• Excellent interpersonal & communication skills, outgoing, friendly personality
• Sets high standards of performance for self and others

Work Schedule:

• Regular work week hours with flexibility to ensure proper work follow up, some weekends may be required
• Considerable time spent on outside sales

If you are interested, please kindly submit your resume to Alex Kassatly at akassatly@legermainhotels.com before October 23, 2017.

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JOB DESCRIPTION

Reporting to the Maintenance Manager of a hotel complex, the maintenance attendant performs indoor and outdoor general maintenance work. He (she) must be able to perform mechanical tasks in the building, as well as electrical work, plumbing, painting and various minor repairs.

CANDIDATE PROFILE AND SPECIFIC REQUIREMENTS:

Education:

1. High school
2. Power engineer 5 or technical training in building construction an asset

Experience:

1. 1 to 2 years in similar role

Requirements:

1. Good physical condition, capable of handling heavy materials and perform labour intensive duties, autonomy, resourcefulness, excellent customer service, able to work alone or in a team. Able to use a computer.

Working hours:

1. Able to work varying shifts based on weekly schedules (days, evening, nights, weekdays and have full availability on weekends

Languages:

1. Written and spoken: English, French is an asset

Wage:

1. Based on experience

Number of hours per week:

1. 40, possibility of overtime

Job status:

1. Permanent / full time 40 hours per week whit possibility of overtime.
2. Daytime including Saturdays and Sundays and on call overnights, on rotation.

Start date: As soon as possible

Person to contact: François Faucher, National Maintenance Director (ffaucher@groupegermain.com)

 
 

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Departement: Spa du Verger

Status: Part time (flexible hours - day/weekend)

Hourly wage: Based on experience

The successful candidate will :

Provide professional skin care and body treatments to customers. Have expertise in certain massage techniques. Have good communication skills and keep up to date on the latest products and services in order to meet customer expectations. Be responsible for any other task necessary in order to ensure the smooth functioning of operations at Le Germain Hotel Charlevoix. Be cheerful and passionate about sales!

Job Requirements:

• Holds a valid license and/or certification relating to their qualifications and the type of care that they provide.
• Fluent in French and English
• Punctual
• Enjoys working with the public and prioritizes a friendly approach
• Understanding of certain technologies or the ability to learn them
• Discretion and respect for confidentiality

Qualifications

• Have at least 3 years experience in the industry.
• Secondary studies and/or other diplomas required for the position; for therapists, proof of membership in either the Federation or another recognized association, as well as a degree from a recognized school.

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Reporting to: Head Chef

Summary:

The cook, reporting to the sous chef, is responsible for providing customers with quality products by carrying out the implementation, preparation and assembly of the dishes served.

Responsibilities and Tasks

• Ensure both the taste and visual quality of the food served
  • Prepare, cook, transform food according to both simple and specialized methods and techniques;
  • Perform the selecting, peeling, washing and cutting of food;
  • Perform the segmentation, assembly and packaging of food;
  • Perform the implementation, preparation and assembly of dishes served;
  • Assign tasks and / or assist the kitchen staff with the completion of their tasks
• Various
• See to the cleanliness of the equipment and furniture in their work area;
• Ensure the rotation and proper storage of food;
• Comply with hygiene laws and regulations;
• Meet the standards of quality established in his sector/area;
• The above mentioned tasks are not exhaustive; other tasks connected or conforming with this role, if needed, may be assigned.
• Prevention and Safety
• Ensure the application of established safety rules;
• Adopt safe work practices and the wearing of all required safety equipment.

Training:

• Diploma in professional cooking
• Certificate in hygiene and food safety
• This section is an indication of the types of training that an individual applying for this job should have. It is also highly possible that other combinations of "training / experience" would allow an individual to fill the position adequately.

Experience:

• A minimum of four years relevant experience in the food industry;

Qualifications:

• Intermediate level spoken English

Skills:

• Ability to work in a team
• Excellent customer service
• Ability to adapt
• Passion
• Sense of responsibility
• Concern for quality and work efficiency
• Meticulous
• Sense of organization
• Ability to work under pressure
• Strong interpersonal skills
• Independent
• *The masculine form is used solely for the purpose of brevity

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Departement: Accommodation

Status: Part time (flexible hours – day/night/weekend)

Hourly wage: According to the collective agreement

The general support clerk is responsible for, among other things: Participating in welcoming clients and informing them about the different products and services offered by the hotel and in the region, arrange the doorman and porter services for customers, perform hotel errands with the vehicle provided for this purpose and execute all other tasks necessary in order to ensure the smooth functioning of the hotel’s activities.

Job Requirements:

• Fluent in French and English
• Good knowledge of the region and activities offered
• Possess a valid driver’s license
• Excellent organizational skills and the ability to work well under pressure
• Ability to work in a team and demonstrate a positive attitude
• Versatile, helpful and independent

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Departement : Spa du Verger

Status: Part time/full time (flexible hours)

The successful candidate will have proven expertise in diverse massage techniques. He/she is able to provide professional massages and body treatments to customers. He/she is familiar with the products and services offered at the spa in order to meet customer expectations.

Job Requirements :

• Hold a diploma of professional studies in massage therapy
• Be a member of the Association des Massothérapeutes du Québec

Qualifications :

• Mastery of the knowledge linked to massage therapy
• Fluency in French (spoken and written)
• Fluency in English (spoken)
• A minimum of 1½ years of experience in the field

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Department: Accommodation

Status: Full time

Hourly wage: According to the collective agreement

The reception/reservations agent is responsible for, among other thing: Processing arrivals/departures, taking reservations, informing and advising customers. He/she must show versatility, possess excellent customer service skills, inform customers about the different products and services offered and perform any other tasks necessary for the smooth functioning of the hotel in order to meet objectives linked to standards on a daily basis.

Job Requirements:

• Be bilingual (French/English)
• One year of customer service experience
• Good knowledge of the region and activities offered
• Excellent organizational skills, sense of responsibility and attention to detail
• Ability to work in a team and demonstrate a positive attitude, calm and trustworthy
• Versatile, independent, helpful and patient

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Departement: Restaurant

Status: Full time (flexible schedule – day/night/weekend)

Hourly wage: According to the collective agreement

The waiter/bartender is responsible for, among other things : Dealing primarily with ensuring the smooth functioning of table service in the various food service areas. He/she will participate in the optimization of the level of satisfaction of both internal and external customers and the set up of food service areas during opening and closing times.

Job Requirements:

• Fluency in French and English (spoken)
• Ability to work in a team
• Excellent sense of customer service and hospitality
• Adaptability
• Passion (love for the job)
• Sense of responsibility
• Concern for quality and workplace efficiency
• Neat and professional appearance
• Positive attitude
• Ability to work under pressure
• Independent
• Manual dexterity
• Good communications skills

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Department: Restaurant

Status: Part time (flexible schedule – day/night/weekend)

Hourly wage: According to the collective agreement

The waiter/bartender is responsible for, among other things : Dealing primarily with ensuring the smooth functioning of table service in the various food service areas. He/she will participate in the optimization of the level of satisfaction of both internal and external customers and the set up of food service areas during opening and closing times.

Job Requirements:

• Fluency in French and English (spoken)
• Ability to work in a team
• Excellent sense of customer service and hospitality
• Ability to adapt
• Passion (love for the job)
• Sense of responsibility
• Concern for quality and workplace efficiency
• Neat and professional appearance
• Positive attitude
• Ability to work under pressure
• Independent
• Manual dexterity
• Communications skills

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Main responsibilities:

Reporting to the Director of Operations, the Guest Service Supervisor is responsible for ensuring the highest level of guest service and that standards are maintained for all positions within the Front Desk, Reservations and Night Audit while on duty. The Guest Service Supervisor also serves as a resource to the Front Office operations by providing assistance and direction as needed.

Description of principal tasks:

• Responsible for the Front Desk, Reservations, and Night Audit while on duty ensuring a smooth operation and the highest level of guest satisfaction.
• Coaches and mentors employees. Creates an environment that allows employees to achieve job fulfillment.
• Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement.
• Effectively maximizes inventory levels during high occupancy/sold out nights.
• Managing 3rd party website bookings and inventory levels.
• Knows all procedures for emergency and general crisis situation management.
• Maintains a high level of professionalism in all aspects of job performance.
• Consistently demonstrates a commitment to personalized guest service excellence.
• Complies with the Alt Hotel policies, procedures and code of ethics.
• Performs any and all other tasks which are assigned by management.

Position Requirements:

• Excellent customer service and experience
• Pleasant, courteous, empathetic, fast acting, professional, discreet, friendly
• Strong communication skills
• Demonstrate organization and multi-tasking abilities
• Minimum of 1-2 years of previous hotel experience
• Strong computer knowledge (experience with Opera PMS program an asset)
• Able to work in a team environment
• Hospitality or tourism diploma/degree an asset
• Excellent English oral and written. A second language (preferably French) is an asset
• Be able to work days, evenings, weekends and holiday shifts

Group Germain Hotels is a family run business originally from Québec that builds and operates Le Germain Hotels and Alt Hotels across the country. Ranked as one of Canada’s 50 best-managed companies, our reputation is based on the impeccable warmth and hospitality with which our team welcomes our guests as well as the stylish design and comfort of our properties. Each member of our team is chosen for their sincere desire to please and their ability to work in a team!

We would like to thank you for your application, however only those meeting the required qualifications will be contacted for an interview.

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JOB DESCRIPTION

Reporting to the Maintenance Manager of a hotel complex, the maintenance attendant performs indoor and outdoor general maintenance work. He (she) must be able to perform mechanical tasks in the building, as well as electrical work, plumbing, painting and various minor repairs.

CANDIDATE PROFILE AND SPECIFIC REQUIREMENTS:

Education:

1. High school
2. Power engineer 5 or technical training in building construction an asset

Experience:

1. 1 to 2 years in similar role

Requirements:

1. Good physical condition, capable of handling heavy materials and perform labour intensive duties, autonomy, resourcefulness, excellent customer service, able to work alone or in a team. Able to use a computer.

Working hours:

1. Able to work varying shifts based on weekly schedules (days, evening, nights, weekdays and have full availability on weekends

Languages:

1. Written and spoken: English, French is an asset

Wage:

1. Based on experience

Number of hours per week:

1. 40, possibility of overtime

Job status:

1. Permanent / full time 40 hours per week whit possibility of overtime.
2. Daytime including Saturdays and Sundays and on call overnights, on rotation.

Start date: As soon as possible

Person to contact: François Faucher, National Maintenance Director (ffaucher@groupegermain.com)

 
 

Apply›

JOB DESCRIPTION

Reporting to the National Maintenance Manager and General Manager of the hotel, the maintenance manager performs indoor and outdoor general maintenance in addition to their administrative management. He must be able to coordinate and perform mechanical tasks of building, electrical, plumbing, painting and various minor repairs and monitor the budget for his department. He will manage the suppliers and subcontractors. Additionally he will coordinate his work with other hotel departments.
He will make himself available to the needs of operations.

CANDIDATE PROFILE AND SPECIFIC REQUIREMENTS:

Education:

1. Diploma in General Property Maintenance or equivalent
2. Power engineer or equivalent, an asset

Years of experience related to employment:

1. 5 years experience

Requirements:

1. Good physical, independence, resourcefulness, excelling sense of customer service, ability to manage staff. Being able to use a computer.

Must be able to get on site at any time

Languages:

1. Written and spoken: English, French is an asset

Salary offered:

1. Contract, to discuss according to experience

Hours per week:

1. 40

Job status:

1. Permanent / full time

Person to contact: François Faucher, National Maintenance Director (ffaucher@groupegermain.com)

 
 

Apply›