The Germain Difference.

Property : Montreal corporate office

Job Summary : Reporting to the Co-President of Groupe Germain hotels, the executive assistant is responsible for coordinating and providing administrative support for all activities related to the Co-President’s functions. He /she must be representative of the quality and values associated with Groupe Germain and its brands.

Main Responsibilities

Communications administration

• Reception of the Montreal corporate office: receive and process all communications, redirect specific inquiry calls/emails to the appropriate person.
• Screen all Co-President’s email and mail; write and send her correspondence.
• Update Co-President’s contacts in Outlook and all her files.
• Draft and review various documents (letters, memos, reports, presentations) in both official languages. File documents and make photocopies.
• Prepare the Co-President’s expense accounts.
• Act as administrator for the Air Canada, Porter and Via Rail corporate accounts.
• CHIC Magazine: update the Co-President’s mailing list.
• Manage specific exchange-contracts (draft contracts and follow-up as needed).
• Manage all communication relating to the boards of directors which are chaired by the co-President and track all communications relating to the boards of directors, committees, working groups and campaign cabinets on which the Co-President seats.
• Manage the Co-President’s solicitations, donations and sponsorships and all necessary follow-ups. Attend meetings and write the minutes.
• Translate and edit documents.
• Other, as per Co-President’s requests.

Agenda

• Manage the Co-President’s agenda.
• Plan and organize all transportation and traveling for the Co-President.
• Organize various meetings and events.
• Follow-up with various stakeholders and track deliverables on various projects to ensure timelines are respected.

Corporate office

• Manage the Co-President’s agenda.
• Plan and organize all transportation and traveling for the Co-President.
• Organize various meetings and events.
• Follow-up with various stakeholders and track deliverables on various projects to ensure timelines are respected.
• Book conference lines and meeting rooms.
• Order lunches for the Co-President and for team meetings.
• New employees: request email account creation, order computer material, setup phone, transfer any pertinent info, buy travel tickets for integration trip, prepare all needed material.
• Computer and telephone: monitor all service requests for the Co-President and liaise with suppliers for requests regarding the office infrastructure.
• Info Punch: approve timesheets for payroll.
• Office supplies: keep the inventory up to date and manage all purchases.

Administrative support to hotels

• Book rooms in the hotels for Co-President’s contacts.
• Provide as much information as possible regarding the stay and travel arrangements of the Co- President and of her contacts.
• Hold preliminary meetings with potential suppliers.

Competencies and requirements of the position

• Excellent communication skills, both verbal and written, in French and English. Passion for customer service.
• Business acumen.
• Autonomous but flexible and who enjoys working in a team environment. Demonstrates a very high level of discretion.
• Proactive, able to multi-task and manage various workloads.
• Proven ability to plan and organize events effectively, with an acute sense of time management and attention to detail.
• Knowledge of the hotel industry or tourism industry or equivalent an asset.
• Excellent mastering of Word, Excel, PowerPoint, and Outlook; Mac an asset.

Working hours : Regular weekly schedule, flexible when needed, with some travel.

We would like to thank you for your application, however only those meeting the required qualifications will be contacted for an interview.

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Must be available to work days and weekends.

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Job description

Reporting to the National Maintenance Manager and General Manager of the hotel, the maintenance manager performs indoor and outdoor general maintenance in addition to their administrative management. The successful candidate must be able to coordinate and perform mechanical tasks of building, electrical, plumbing, painting and various minor repairs and monitor the budget for his department. The Maintenance Manager will manage the suppliers and subcontractors, and coordinate work with other hotel departments.

Responsibilities

• Develop maintenance procedures and ensure implementation
• Carry out inspections of the hotel to identify and resolve issues
• Check electrical and hydraulic systems of buildings to ensure functionality
• Plan and oversee all repair and installation activities
• Allocate workload and supervise staff
• Monitor equipment inventory and place orders when necessary
• Monitor expenses and control the budget for maintenance
• Manage relationships with contractors and service providers
• Keep maintenance logs and report on daily activities
• Ensure health and safety policies are complied with

Candidate profile and specific requirements

Education: Diploma in General Property Maintenance or equivalent

Power engineer or equivalent, an asset

Years of experience related to employment: 5 years experience

Requirements: Good physical, independence, resourcefulness, excellent sense of customer service, ability to manage staff. Able to use a computer. Must be able to get on site at any time

Requested language: Spoken: English, French, Written: English, French

Salary offered: Contract, to discuss according to experience

Hours per week: 40:00

Job status: permanent, full-time

Starting date: October 2016

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Must be available to work days and weekends.

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Description of principal tasks:

• Clean assigned guest rooms according to the company's standards, including the daily changing of bed linens, replacing towels, cleaning the bathroom, dusting, vacuuming carpets and the removal of garbage and recyclables.
• Ensure all corridors, housekeeping closets and public areas are cleaned to company standard.
• Complete daily assignment sheets and document any mechanical problems in the guest rooms.

Requirements:

• Must have a valid Canadian work permit
• Previous housekeeping experience an asset
• High standards of cleanliness
• Proven guest service ability with an attention to detail.
• High level of enthusiasm and energy
• Ability to meet the physical demands of the position
• Must be able to understand both oral and written English

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Description of principal tasks:

• - Door service
  Keep street clear on both sides of the hotel
  Greet guests on arrival, open doors and inform them about parking procedures.
  Control in-coming and out-going traffic
• - Baggage Handling
  Correctly identify stored bags
  Bring baggage up to guest rooms and retrieve them when requested
  Show guests the room features
  Deliver packages to the rooms or to respective department.
• - Valet Service
  Park cars and retrieve cars as per guest request
  Inform guests of procedures regarding valet parking
• - Other
  Keep all public areas clean and tidy.
  Keep coffee machine clean / cup supplies / books and magazines in order
  Fluff sofa cushions regularly
  Verify that the entrance way is safe (specially in winter), clean and appealing to the eye
  Keep hotel floor free of carts trays

Requirements:

• Valid Driver's License and able to drive both AUTOMATIC & STANDARD vehicles
• A clean driving record
• Able to work flexible schedules, including overnights, weekends & holidays
• Excellent communications and guest service skills
• Energetic & creative
• Knowledge of Toronto, its intersections and surrounding area

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Reporting to: Head Chef

Summary:

The chef de partie, reporting to the head chef, deals mainly with ensuring the smooth functioning of one or more areas of production in the kitchen. He works in close collaboration with the cooks under his supervision.

Responsibilities and Tasks

• Participate in optimizing the level of internal and external customer satisfaction
• Plan operations for the areas they are responsible for in a manner that respects production deadlines;
• Prepare, transform and cook food;
• Execute cooking procedures that are complex and at a high level of difficulty;
• Make decorative pieces for buffets and other areas;
• Monitor and ensure the quality of products served;
• Participate in menu development, budget control and procurement by suggesting an efficient use of existing stocks;
• On occasion oversee the receiving and verification of delivered goods;
• Ensure that work and storage spaces are kept in order and in a perfect state of cleanliness at all times;
• Ensure the rotation and proper storage of food;
• Oversee the permanent inventory of food and other supplies in stock;
• Perform requisitions in a timely manner.
• Mobilize work teams
• Ensure the communication of any information received, in a regular and consistent manner, to both his supervisor and the cooks;
• Collaborate with his superior to determine staffing needs;
• Participate in staff training;
• Perform any of the tasks executed by the cooks;
• Direct and coordinate the work of the kitchen staff;
• Respect, and have the team respect, the laws and regulations of hygiene and food safety;
• The above mentioned tasks are not exhaustive. The employee will also perform any and all tasks consistent with or related to his role.
• Prevention and Safety
• Ensure the application of established safety rules;
• Adopt safe work practices and the wearing of all required safety equipment.

Training:

• Diploma in professional cooking
• This section is an indication of the types of training that an individual applying for this job should have. It is also highly possible that other combinations of "training / experience" would allow an individual to fill the position adequately.

Experience:

• Three years to less than five years of relevant experience in the industry
• One year of experience in a hotel environment

Qualification:

• Knowledge of basic cooking techniques
• Hygiene and food safety certification
• Intermediate level spoken English

Skills:

• Ability to work in a team
• Excellent sense of customer service
• Ability to adapt
• Independent
• Ability to work under pressure
• Sense of responsibility
• Concern for quality and workplace efficiency
• *The masculine form is used solely for the purpose of brevity

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Reporting to: Head Chef

Summary:

The cook, reporting to the sous chef, is responsible for providing customers with quality products by carrying out the implementation, preparation and assembly of the dishes served.

Responsibilities and Tasks

• Ensure both the taste and visual quality of the food served
  • Prepare, cook, transform food according to both simple and specialized methods and techniques;
  • Perform the selecting, peeling, washing and cutting of food;
  • Perform the segmentation, assembly and packaging of food;
  • Perform the implementation, preparation and assembly of dishes served;
  • Assign tasks and / or assist the kitchen staff with the completion of their tasks
• Various
• See to the cleanliness of the equipment and furniture in their work area;
• Ensure the rotation and proper storage of food;
• Comply with hygiene laws and regulations;
• Meet the standards of quality established in his sector/area;
• The above mentioned tasks are not exhaustive; other tasks connected or conforming with this role, if needed, may be assigned.
• Prevention and Safety
• Ensure the application of established safety rules;
• Adopt safe work practices and the wearing of all required safety equipment.

Training:

• Diploma in professional cooking
• Certificate in hygiene and food safety
• This section is an indication of the types of training that an individual applying for this job should have. It is also highly possible that other combinations of "training / experience" would allow an individual to fill the position adequately.

Experience:

• A minimum of four years relevant experience in the food industry;

Qualifications:

• Intermediate level spoken English

Skills:

• Ability to work in a team
• Excellent customer service
• Ability to adapt
• Passion
• Sense of responsibility
• Concern for quality and work efficiency
• Meticulous
• Sense of organization
• Ability to work under pressure
• Strong interpersonal skills
• Independent
• *The masculine form is used solely for the purpose of brevity

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Start date: Immediately

Main Responsibilities :

Supervise, train and motivate service teams while paying particular attention to the experience of our customers. Le Maitre d’hôtel ensures the smooth functioning of operations both in terms of planning and execution.

Tasks :

• Training and continued development of table service teams (for new and current employees)
• Management and supervision of service teams
• Actively participate in achieving budgetary goals
• Earn the loyalty of our customers and ensure the personalization of their experience
• Manage restaurant reservations
• Maintain excellent lines of communication with the kitchen staff
• Operations management of the restaurant

Profil required:

• Natural leader, cheerful. A sense of humour is a huge plus!
• Likes being on the ground with teams and dealing with customers
• Excellent sense of presentation and attention to detail
• Fluent in English and French
• Excellent knowledge of wines and service experience in a restaurant
• Strong organizational and planning skills
• Good management of stress

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Department: Accommodation

Status: Part time (day / night / weekend)

Hourly wage: According to the collective agreement

The reception/reservations agent is responsible for, among other thing: Processing arrivals/departures, taking reservations, informing and advising customers. He/she must show versatility, possess excellent customer service skills, inform customers about the different products and services offered and perform any other tasks necessary for the smooth functioning of the hotel in order to meet objectives linked to standards on a daily basis.

Job Requirements:

• Be bilingual (French/English)
• One year of customer service experience
• Good knowledge of the region and activities offered
• Excellent organizational skills, sense of responsibility and attention to detail
• Ability to work in a team and demonstrate a positive attitude, calm and trustworthy
• Versatile, independent, helpful and patient

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Departement: Accommodation

Status: Part time (flexible hours – day/night/weekend)

Hourly wage: According to the collective agreement

The general support clerk is responsible for, among other things: Participating in welcoming clients and informing them about the different products and services offered by the hotel and in the region, arrange the doorman and porter services for customers, perform hotel errands with the vehicle provided for this purpose and execute all other tasks necessary in order to ensure the smooth functioning of the hotel’s activities.

Job Requirements:

• Fluent in French and English
• Good knowledge of the region and activities offered
• Possess a valid driver’s license
• Excellent organizational skills and the ability to work well under pressure
• Ability to work in a team and demonstrate a positive attitude
• Versatile, helpful and independent

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Departement: Spa du Verger

Status: Part time (flexible hours - day/weekend)

Hourly wage: Based on experience

The successful candidate will :

Provide professional skin care and body treatments to customers. Have expertise in certain massage techniques. Have good communication skills and keep up to date on the latest products and services in order to meet customer expectations. Be responsible for any other task necessary in order to ensure the smooth functioning of operations at Le Germain Hotel Charlevoix. Be cheerful and passionate about sales!

Job Requirements:

• Holds a valid license and/or certification relating to their qualifications and the type of care that they provide.
• Fluent in French and English
• Punctual
• Enjoys working with the public and prioritizes a friendly approach
• Understanding of certain technologies or the ability to learn them
• Discretion and respect for confidentiality

Qualifications

• Have at least 3 years experience in the industry.
• Secondary studies and/or other diplomas required for the position; for therapists, proof of membership in either the Federation or another recognized association, as well as a degree from a recognized school.

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Department: Restaurant

Status: Part time (flexible schedule – day/night/weekend)

Hourly wage: According to the collective agreement

The waiter/bartender is responsible for, among other things : Dealing primarily with ensuring the smooth functioning of table service in the various food service areas. He/she will participate in the optimization of the level of satisfaction of both internal and external customers and the set up of food service areas during opening and closing times.

Job Requirements:

• Fluency in French and English (spoken)
• Ability to work in a team
• Excellent sense of customer service and hospitality
• Ability to adapt
• Passion (love for the job)
• Sense of responsibility
• Concern for quality and workplace efficiency
• Neat and professional appearance
• Positive attitude
• Ability to work under pressure
• Independent
• Manual dexterity
• Communications skills

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Departement: Restaurant

Status: Full time (flexible schedule – day/night/weekend)

Hourly wage: According to the collective agreement

The waiter/bartender is responsible for, among other things : Dealing primarily with ensuring the smooth functioning of table service in the various food service areas. He/she will participate in the optimization of the level of satisfaction of both internal and external customers and the set up of food service areas during opening and closing times.

Job Requirements:

• Fluency in French and English (spoken)
• Ability to work in a team
• Excellent sense of customer service and hospitality
• Adaptability
• Passion (love for the job)
• Sense of responsibility
• Concern for quality and workplace efficiency
• Neat and professional appearance
• Positive attitude
• Ability to work under pressure
• Independent
• Manual dexterity
• Good communications skills

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DEPARTEMENT : Spa du Verger

STATUS : Part time (flexible hours - day/night/weekend)

HOURLY WAGE : To be determined, according to experience

Reporting to the Director, Health Centre, the receptionist takes reservations for treatments, offers advice and welcomes customers informing them of the services offered at the centre (treatments available, the Nordic circuit, the different packages). He/she should also explain the rules, recommendations, contraindications, etc.

Job Requirements :

• Supervisory experience
• Customer service experience
• Fluent in French (spoken and written) and English (spoken)

Skills :

• Ability to work in a team
• Excellent sense of customer service
• Ability to adapt
• Passion
• Good judgement
• Sense of responsibility
• Concern for quality and workplace efficiency
• Neat and professional appearance
• Positive attitude
• Ability to work under pressure
• Independent
• Good communication skills
• Problem solving ability
• Ability to react quickly

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Departement : Spa du Verger

Status: Part time/full time (flexible hours)

The successful candidate will have proven expertise in diverse massage techniques. He/she is able to provide professional massages and body treatments to customers. He/she is familiar with the products and services offered at the spa in order to meet customer expectations.

Job Requirements :

• Hold a diploma of professional studies in massage therapy
• Be a member of the Association des Massothérapeutes du Québec

Qualifications :

• Mastery of the knowledge linked to massage therapy
• Fluency in French (spoken and written)
• Fluency in English (spoken)
• A minimum of 1½ years of experience in the field

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Job Summary :

Reporting to the Guest Service Manager, the Concierge is responsible for taking care of guests’ special requests and acting as an in-house expert on restaurants, events and all resources necessary to anticipate and accommodate those requests. The concierge liaises with internal services (kitchen, spa, etc) and external services (shows, activities, transport) to arrange all amenities and package needs. He also maintains a network of contacts throughout the city for support in his daily functions.

Description of main tasks

Concierge services

• Recommend and make reservations for restaurants, shows and attractions and other activities in the area.
• Always be aware of in house activities and local and city events.
• Take care of courier and mail services for clients (FedEx, Canada Post, UPS, other).
• VIP program.
• Prepare gift cards.
• All other related guest services responsibilities.
• Maintain concierge inventory items.
• Liaise with guests in the lobby to develop individual relationships.
• Offer clients optional packages (i.e.: Flowers, massages, etc…).
• Arrange and deliver all guest amenities (in coordination with room service attendant).
• Set up all guest packages and ensure logistics for each are carried out flawlessly.
• Monitor and provide content to the hotel’s social media accounts.
• Order newspapers and adjust orders according to demand.
• Participate in marketing initiatives when requested.
• Follow up with management regarding particular issues.

Guest Check-ins and Check-outs - as requested

• Assign rooms, Register guests, Explain hotel logistics and our services.
• Process departures and review invoices with guests.
• Answer client questions.
• Take care of complaints and escalate if needed.

Answer telephone calls and take reservations - as requested

• Answer and manage telephone calls, emails and web requests.
• Inform clients and travel agents on availability, rates, specials, type of services.
• Take reservations, follow up, make changes and cancellations to reservations.
• Input as much information as possible about the clients specific needs related to their general profile or for a particular stay with us.
• Direct specific inquiry calls to the appropriate person.

Administrative tasks

• Use of the procedural log books.
• Help with employee training and cross-training.
• Other, as per manager’s request

Requirements of the position

• Hospitality or tourism diploma / degree or equivalent experience.
• Knowledge of the hotel-boutique concept.
• Good knowledge of Toronto, its tourist attractions and major routes.
• Organized, able to plan ahead, work in a team environment and manage various workloads.
• Excellent customer service: approachable, pleasant, courteous, fast acting and professional.
• Good computer knowledge – knowledge of Opera an asset.
• Good communication skills.
• Written and spoken English required; French an asset. Based on location.

Working hours : Shift work based on weekly schedules (days, evenings, weekdays and weekends)

We would like to thank you for your application, however only those meeting the required qualifications will be contacted for an interview.

Apply›